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Service Management

Penny Williams - General Manager

Penny has worked within the NHS for over 40 years starting as a Radiographer/Ultrasonographer working within tertiary and secondary care acute services clinically and then moving into general management in 1990 with four years working on PFI hospitals within the private sector.  Roles back in the NHS include Divisional Manger level within acute hospitals across multiple specialties and leading at Director Level on a cross-economy multiple workstream programme focused on transferring care into the Community.  

More recently  she has established an independent consultant/interim manager role working across all levels of the NHS from partnership working within primary & community care as well as secondary and tertiary level operational, performance and contract experience.  She returned to Kingston GP Chambers this year, after a four year absence working at Kings College Hospital working on MSK, Ophthalmology and Urgent care projects.  Her main focus now is ensuring Kingston GP Chambers and its member GP practices continue to provide efficient, easily accessed patient care at both primary, urgent and speciality levels.


Alix Polley - Deputy Manager 

I joined Kingston GP Chambers on an interim basis at the end of Summer 2017. I have been working in Primary Care in and around Kingston since 2003 both on the commissioning side at Kingston PCT as well as in Practice Management.

Following the birth of my daughter I returned on a permanent, part time basis in November 2019. In my role at Chambers I support Penny in the day to day management of the Federation as well as taking a lead on the delivery of the Community GP with Extended Role and Diabetes Services, ensuring that appropriate performance reporting and clinical governance measures are in place.


Laura Langton - Extended GP Access Service Manager

I have been working with Kingston GP Chambers since March 2017. I have recently taken on the rewarding role of managing the Extended GP Service, a service which continues to grow in popularity, nudging ever closer to hitting the national performance target of 90%. It was the first service to enable 111 to directly book patient appointments and continues to exceed patient expectations.

Previously I worked as administrator on the GPwER service and prior to that I worked at The Groves Medical Centre for 7 years.


Fiona Sturley - GPwER (GP with Extended Role) Service Manager

I have been working with Kingston Chambers for the past year and prior to this I helped manage a GP practice in Kingston. Prior to working in Primary Care I worked in the music and events industries as marketing director.

As service manager for our GPs with Extended Roles I ensure that reporting and governance criteria is met alongside smooth service delivery. As well as seeking to improve and grow our current services for patients we are always working towards developing and establishing Kingston GP Chambers as a whole. I have a passion for high quality and compassionate healthcare and am really happy to be working with some fantastic clinicians and managers who have this at their heart.


Beverly Snell - Urgent Care Service Manager

I joined Kingston GP Chambers in November 18 as a part time interim service manager for the Urgent Care Centre within the (ED) Emergency Department at Kingston Hospital. This service provision manages a GP rota to provide GP cover from 9.00am - 23.00pm each day, 7 days a week.  I will be working closely with the GP clinical lead, the team of GP’s and the multi-disciplinary team to continue to develop and improve services providing medical care to  patients who present with minor ailments and injuries.  I have a wealth of management experience having worked for over 25 years’ in General Practice across three CCG’s in Merton, Kingston and Wandsworth.

Prior to working in Primary Care I worked in the retail and service industry as a commercial manager and have a particular interest in people management as I believe they are the greatest asset in any business.  I am fortunate to have the opportunity to work alongside such a talented team in Kingston GP Chambers and look forward to the challenges in my new role whilst at the same time continuing to work in General Practice.

Jackie McKenna - IT Manager (interim)

Born in London and educated in England and Ireland, Jackie started her career in the City of London where she worked with highly respected companies such as Extel, The Stock Exchange, Reuters and Electronic Broking Systems (FX) Ltd., in Account Management, Relationship Management, Project Management, Training and Data Analyst roles.

After a break in her career to have children she work for the NHS with a local GP Practice for many years. From there she was able to combine her skills and knowledge from working in the City and the NHS, to work on national projects such as the role out of Electronic Prescribing and the Summary Care Record to London Practices. She has worked with CCGs in Oxford and Camden on various IT projects including Local Digital Record, Patient Online, Searches and Reporting for Frailty Service.  She is also an accredited Emis trainer

When she first worked in Kingston it was with Your Healthcare, to manage and implement the migration of 13 surgeries’ clinical system from Vision to Emis Web, to enable the whole CCG to be on one system and to gain the benefits from that. 

Initially for Chambers she set up the systems, and cross borough Data Sharing, for The GP Extended Hours Service and the four GPwSI services to run on Emis. Currently she is managing a cloud telephony project for Kingston practices, whilst also supporting all 21 surgeries with:

    • Clinical systems and their suppliers, especially Emis and Docman

    • National NHSE programmes EPS, Patient Online, and SNOMED

    • Cloud Telephony Project

    • Providing and facilitating training and the exchange of knowledge and best practices

She is a central contact for NHS England NHS Digital and Your Healthcare, Kingston CCG, Kingston Care Record and other agencies, where possible.


Liz Klein - GPwER (GP with Extended Role) Administrator

My role within the GPwER Service is Reception Administrator. I oversee the running of Dermatology and Urology Clinics as well as assisting Patients with queries on our services and also ensuring the Patients Pathway runs smoothly from receiving the referral through to discharge and if appropriate, forwarding on referrals to Hospitals should the patient need further care.

I previously worked as an administrator for the Extended GP Access Service and prior to that in Kingston Health Centre as a receptionist. 


Christine Griffin – Diabetes GPwER Administrator

I joined Hook surgery in Chessington as a part time receptionist in January 2010. At the instigation of Kingston GP Chambers Diabetes Service in September 2010 I took on the administrator role for the service.

The role involves booking appointments, confirming patients attendance for appointments, dealing with patient queries and dealing with GP queries. I continued in both roles until October 2014 at which time I started to concentrate solely on the Diabetes Service role.

Natalie Cosgrove - Senior Administrator in Extended Access & GPwER Services

I work closely with both service managers in a support role as well as giving reception and administration support to the Neurology GPwER Service. I enjoy working across both services and as a part of the service team.

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