Service Management

Penny Williams - General Manager

Penny has worked within the NHS for over 40 years starting as a Radiographer/Ultrasonographer working within tertiary and secondary care acute services clinically and then moving into general management in 1990 with four years working on PFI hospitals within the private sector.  Roles back in the NHS include Divisional Manger level within acute hospitals across multiple specialties and leading at Director Level on a cross-economy multiple workstream programme focused on transferring care into the Community.  

More recently  she has established an independent consultant/interim manager role working across all levels of the NHS from partnership working within primary & community care as well as secondary and tertiary level operational, performance and contract experience.  She returned to Kingston GP Chambers this year, after a four year absence working at Kings College Hospital working on MSK, Ophthalmology and Urgent care projects.  Her main focus now is ensuring Kingston GP Chambers and its member GP practices continue to provide efficient, easily accessed patient care at both primary, urgent and speciality levels.


Laura Langton - Extended GP Access Service Manager

I have been working with Kingston GP Chambers since March 2017. I have recently taken on the rewarding role of managing the Extended GP Service, a service which continues to grow in popularity, nudging ever closer to hitting the national performance target of 90%. It was the first service to enable 111 to directly book patient appointments and continues to exceed patient expectations.

Previously I worked as administrator on the GPwER service and prior to that I worked at The Groves Medical Centre for 7 years.


Fiona Sturley - GPwER (GP with Extended Role) Service Manager

I have been working with Kingston Chambers for the past year and prior to this I helped manage a GP practice in Kingston. Prior to working in Primary Care I worked in the music and events industries as marketing director.

As service manager for our GPs with Extended Roles I ensure that reporting and governance criteria is met alongside smooth service delivery. As well as seeking to improve and grow our current services for patients we are always working towards developing and establishing Kingston GP Chambers as a whole. I have a passion for high quality and compassionate healthcare and am really happy to be working with some fantastic clinicians and managers who have this at their heart.

Alix Polley - Diabetes Service Manager 

I have been running the Tier III Community Diabetes Service since October 2012. My background is in Primary Care, having worked in and around Kingston since 2003 both on the commissioning side at Kingston PCT as well as in Practice Management. In addition to my work at Kingston GP Chambers I support a number of local GP Practices across Kingston & Richmond and work alongside one of our local Primary Care Networks. Within the Diabetes Service, I lead the team to ensure delivery of an effective, patient centred and clinically based service. The whole team is passionate about the high level of service delivery we offer and we are keen to ensure that all our patients feel well cared for and listened to as individuals. 


Beverly Snell - Urgent Care Service Manager

I joined Kingston GP Chambers in November 18 as a part time interim service manager for the Urgent Care Centre within the (ED) Emergency Department at Kingston Hospital. This service provision manages a GP rota to provide GP cover from 9.00am - 23.00pm each day, 7 days a week.  I will be working closely with the GP clinical lead, the team of GP’s and the multi-disciplinary team to continue to develop and improve services providing medical care to  patients who present with minor ailments and injuries.  I have a wealth of management experience having worked for over 25 years’ in General Practice across three CCG’s in Merton, Kingston and Wandsworth.

Prior to working in Primary Care I worked in the retail and service industry as a commercial manager and have a particular interest in people management as I believe they are the greatest asset in any business.  I am fortunate to have the opportunity to work alongside such a talented team in Kingston GP Chambers and look forward to the challenges in my new role whilst at the same time continuing to work in General Practice.

Liz Klein - GPwER (GP with Extended Role) Administrator

My role within the GPwER Service is Reception Administrator. I oversee the running of Dermatology and Urology Clinics as well as assisting Patients with queries on our services and also ensuring the Patients Pathway runs smoothly from receiving the referral through to discharge and if appropriate, forwarding on referrals to Hospitals should the patient need further care.

I previously worked as an administrator for the Extended GP Access Service and prior to that in Kingston Health Centre as a receptionist. 


Christine Griffin – Diabetes GPwER Administrator

I joined Hook surgery in Chessington as a part time receptionist in January 2010. At the instigation of Kingston GP Chambers Diabetes Service in September 2010 I took on the administrator role for the service.

The role involves booking appointments, confirming patients attendance for appointments, dealing with patient queries and dealing with GP queries. I continued in both roles until October 2014 at which time I started to concentrate solely on the Diabetes Service role.

Natalie Cosgrove - Senior Administrator in Extended Access & GPwER Services

I work closely with both service managers in a support role as well as giving reception and administration support to the Neurology GPwER Service. I enjoy working across both services and as a part of the service team.

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