IMPORTANT: PLEASE READ

In light of the increasing spread of Coronavirus, please do not attend any face to face NHS appointments if you, or a member of your household have a

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Instead you should self-isolate for 10 days from the onset of symptoms. If you have serious symptoms that you cannot manage at home you should contact your GP or use NHS 111 online here https://111.nhs.uk/covid-19. You should only call NHS111 if you cannot access the online service.

 

Patient information/FAQs on Dementia appointments

during the Coronavirus pandemic

 

Here at the Kingston Dementia Support Service we always put the safety and welfare of our patients and staff first, and during the current coronavirus pandemic this is more important than ever. We are carefully following all advice from the government and NHS England, and we have put in place extra safety protocols and hygiene measures, which our staff are following strictly, to ensure that patients can attend face to face appointments safely; these measures will stay in place for as long as the situation requires.

Here are some of the measures we have put in place:

  • Limiting the number of patients attending the service by carrying-out consultations by phone where possible
  • Spacing out appointments to prevent too many patients waiting together in the waiting room and only allowing patients who have an appointment to enter the building and accompanied by only ONE person
  • Screening all patients for COVID-19 symptoms remotely the day before their appointment and again when patients arrive for their appointment
  • Re-designing patient and staff areas to allow for social distancing
  • Asking staff, patients and any accompanying carer to wear face coverings where possible when attending appointments
  • Enhanced cleaning of the premises we are using

How do I arrange an appointment with the Service?

All appointments continue to be booked directly by Fiona the service manager or the Dementia Clinician who saw you last. Follow Up appointments will remain at the same intervals as previously agreed and where possible these will continue to be done remotely by telephone. The majority of consultations are being done remotely at present, over the telephone. Each patient will be given a two-hour window in which to expect their call from the clinician.

The service is particularly busy at the moment so please ensure that you are available during your allotted appointment time. We will send you a reminder by SMS message a day or two before your appointment. If it is not convenient then please do contact us on 020 3405 8631 to let us know.

Can I be seen Face to Face?

Only those patients where the need outweighs the potential contamination risk are being brought in to see Dr Nerida Burnie and Dr Mary Lourdusamy face to face. Dr Burnie will see patients Face to Face on the 1st Floor in Surbiton Health Centre (a separate suite to the main part) and Dr Mary Lourdusamy will see patients @ Holmwood Corner Surgery. Both sites have a strict policy which means only patients with appointments will be given access.

We will send you a letter confirming all the details of any face to face appointments.

What do I need to do when I arrive for my face-to-face Dementia appointment?

If you are not experiencing COVID-19 symptoms and do not live with someone with symptoms:

Prior to arriving at Surbiton Health Centre or Holmwood Corner Surgery.

  • Fiona will contact you by phone on the morning of your appointment, or the day before, to undertake a COVID screening questionnaire. If you or any member of your household are showing any symptoms your appointment will be re-arranged. PLEASE DO NOT ATTEND ANY NHS PREMISES
  • If you are experiencing any COVID signs or symptoms in the seven days prior to your appointment, please contact us on 020 3405 8631 and leave a message to let us know. Christine will then contact you to re-book at a later date.
  • If any members of your household are experiencing any COVID signs or symptoms in the fourteen days prior to your appointment, please contact us on 020 3405 8631 and leave a message to let us know. Fiona will then contact you to re-book at a later date.

When you arrive at Surbiton Health Centre (Dr Burnie)

  • Ensure that you have your face covering / mask on
  • Enter the main foyer area, either walk up the stairs or take the lift.
  • Directly opposite the lift you will see a set of double doors and a sign stating Kingston Dementia Support Service, please go through these doors and take a seat and Dr Burnie will call you (there may not be anyone on reception but Dr Burnie will know that you have an appointment so will come out and check so please don’t worry).
  • She will screen you briefly to ensure that you are not symptomatic and then take you through to the main Waiting Room.
  • Please attend this appointment with no more than one person and ensure that you arrive on time, and not too early in order to minimise the number of people in the waiting room.
  • Please leave the premises promptly after your appointment.
  • You should dispose of your face mask in your household waste once you get home, unless it is a re-usable one.

 When you arrive at Holmwood Corner Surgery (Dr Mary Lourdusamy)

  • Ensure that you and the person who may be accompanying you both have your face coverings / masks on
  • Enter the main entrance and tell the receptionist you are here for an appointment with Dr Mary Lourdusamy
  • The receptionist will check you are on the list and buzz you in and ask you to take a seat in the waiting area
  • Dr Mary will call you in and screen you briefly to ensure that you are not symptomatic.
  • Please attend this appointment with no more than one person and ensure that you arrive on time, and not too early in order to minimise the number of people in the waiting room.
  • Please leave the premises promptly after your appointment.
  • You should dispose of your face mask in your household waste once you get home, unless it is a re-usable one.

If you are experiencing COVID-19 symptoms, live with someone with symptoms, or have been told by government tracers to self-isolate due to contact with a confirmed case:

  • If you are aware of your symptoms you should NOT attend your appointment. Instead you should contact us on 020 3405 8631.
  • If, following screening you, or a member of your household, are deemed to be symptomatic you will be asked to leave the premises immediately

Do I have to bring my own face covering for my appointment?

All patients over the age of 11 years, whether experiencing COVID-19 symptoms or not, are required to wear a face covering when attending NHS Appointments within Kingston GP Chambers Community Services. Evidence has confirmed that face coverings can help reduce the risk of transmission of coronavirus if you have the virus but are not showing symptoms.

The government has set out advice for people on how to make their own face coverings easily at home, using scarves or other textile items. These face coverings should cover the mouth and nose, whilst allowing the wearer to breathe comfortably, and can be as simple as a scarf or bandanna that ties behind the head to give a snug fit. 

You should wash your hands or use hand sanitiser before putting on a face covering and after taking it off, and avoid touching your face covering whilst wearing it to avoid transmission of the virus. Advice on how to wash your hands is available here

I can’t wear a face covering / I care for someone who can’t wear a face covering, can I still be seen?

We recognise that wearing a face covering is not possible for all patients, due to physical restrictions from some medical conditions, or due to the distress that this may cause to some patients with conditions such as dementia. If you or the person who is accompanying you are unable to wear a face covering, please mention this when booking your appointment so that staff are aware.

Patient FAQs:

What are the symptoms of COVID-19, and what should I do if I, or a member of my household, develops them?

The symptoms of COVID-19 are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough– this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste– this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you, or a member of your household develops any of these symptoms, you must get tested. You can find out where your nearest testing centre is here.

If you develop any of the symptoms above, you must self-isolate for 10 days, unless the result of your test is negative. Anyone living in your household must self-isolate for 14 days unless the result of your test is negative.

If you cannot manage your COVID-19 symptoms at home, you should contact your GP practice or NHS 111 for advice. If you have COVID-19 symptoms and need help with a medical condition which is unrelated to COVID-19, you should contact your GP Practice or our service if it specifically relates to your Diabetes care.

 

I think I may have COVID-19, can I go to my GP practice for a test?

Your GP practice does not provide testing for COVID-19. You can look up your nearest test centre here. If you have symptoms of COVID-19, you must not attend your GP practice unless you have first spoken to a member of staff and have an appointment.

 

 

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