IMPORTANT: PLEASE READ

In light of the increasing spread of Coronavirus, please do not attend any face to face NHS appointments if you, or a member of your household have a

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Instead you should self-isolate for 10 days from the onset of symptoms. If you have serious symptoms that you cannot manage at home you should contact your GP or use NHS 111 online here https://111.nhs.uk/covid-19. You should only call NHS111 if you cannot access the online service.

Patient information/FAQs on Extended GP appointments

during the Coronavirus pandemic 

Here at the Extended GP Service we always put the safety and welfare of our patients and staff first, and during the current coronavirus pandemic this is more important than ever. We are carefully following all advice from the government and NHS England, and we have put in place extra safety protocols and hygiene measures, which our staff are following strictly, to ensure that patients can attend face to face appointments safely; these measures will stay in place for as long as the situation requires. 

Here are some of the measures we have put in place:

  • All appointments are firstly carried out remotely by telephone or video consultation - If need be the GP will ask you to come in and be seen face to face
  • Any patient given a face to face appointment will be given instructions accordingly at the time of booking
  • Re-designing patient and staff areas to allow for social distancing
  • Asking staff and patients to wear face coverings where possible when attending appointments
  • Enhanced cleaning of the premises we are using

How do I arrange an appointment with the Service?

  • To make a weekday evening appointment, please contact your own GP surgery before 5pm 
  • For a Weekend or Bank Holiday appointment, please call 020 3841 9942 on the day.
  • If you or anyone in your household are experiencing any COVID signs or symptoms (or have within a 14 day period) then please ensure you tell the receptionist when making the appointment

What if I need to cancel my appointment?

To cancel a weekday appointment please either call your GP Surgery before 5pm (this helps us to offer the appointment to another patient who may need it) or call us direct on 020 3841 9942 after 5pm

To cancel a weekend appointment please call 020 3841 9942 between 0800 and 1945 (please call as soon as you know so we can offer the appointment to another patient who may need it)

If you are not experiencing COVID-19 symptoms and do not live with someone with symptoms:

 

If you are given a face to face appointment:

  • Ensure that you have your face covering / mask on
  • Unless unavoidable, please attend this appointment on your own and ensure that you arrive on time, and not too early in order to minimise the number of people in the waiting room.
  • Please leave the premises promptly after your appointment.
  • You should dispose of your face mask in your household waste once you get home, unless it is a re-usable one.

Do I have to bring my own face covering for my appointment?

All patients over the age of 11 years, whether experiencing COVID-19 symptoms or not, are required to wear a face covering when attending NHS Appointments within Kingston GP Chambers Community Services. Evidence has confirmed that face coverings can help reduce the risk of transmission of coronavirus if you have the virus but are not showing symptoms.

The government has set out advice for people on how to make their own face coverings easily at home, using scarves or other textile items. These face coverings should cover the mouth and nose, whilst allowing the wearer to breathe comfortably, and can be as simple as a scarf or bandanna that ties behind the head to give a snug fit. 

You should wash your hands or use hand sanitiser before putting on a face covering and after taking it off, and avoid touching your face covering whilst wearing it to avoid transmission of the virus. Advice on how to wash your hands is available here

I can’t wear a face covering / I care for someone who can’t wear a face covering, can I still be seen?

We recognise that wearing a face covering is not possible for all patients, due to physical restrictions from some medical conditions, or due to the distress that this may cause to some patients with conditions such as autism or dementia. If you are unable to wear a face covering, please mention this when booking your appointment so that staff are aware.

Patient FAQs:

What are the symptoms of COVID-19, and what should I do if I, or a member of my household, develops them?

The symptoms of COVID-19 are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough– this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste– this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

If you, or a member of your household develops any of these symptoms, you must get tested. You can find out where your nearest testing centre is here.

If you develop any of the symptoms above, you must self-isolate for 10 days, unless the result of your test is negative. Anyone living in your household must self-isolate for 14 days unless the result of your test is negative.

If you cannot manage your COVID-19 symptoms at home, you should contact your GP practice or NHS 111 for advice. If you have COVID-19 symptoms and need help with a medical condition which is unrelated to COVID-19, you should contact your GP Practice or our service if it specifically relates to your Diabetes care.

I think I may have COVID-19, can I go to my GP practice for a test?

Your GP practice does not provide testing for COVID-19. You can look up your nearest test centre here. If you have symptoms of COVID-19, you must not attend your GP practice unless you have first spoken to a member of staff and have an appointment.

 

 

 

 

 

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